Return & Refund Policy
Return & Refund Policy – Zyntherrax™
At Zyntherrax™, we want every customer to enjoy a smooth and satisfying shopping experience when purchasing our ice cream and frozen dessert products. If your order does not meet your expectations, we offer a straightforward return and refund process to assist you.
1. Return Eligibility
You may request a return within 30 days of receiving your order if the following conditions are met:
• The item remains unused and in its original condition
• Original packaging and included materials are still intact
• Proof of purchase, such as an order confirmation or receipt, is provided
Products that do not meet these conditions may not qualify for a refund.
2. How to Request a Return
To start a return request, please contact our customer support team:
Email: [service@zyntherrax.com](mailto:service@zyntherrax.com)
After your request is reviewed and approved, we will provide:
• Return instructions
• The correct return shipping address
• A return shipping label if applicable
Please note that returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order immediately after delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of receiving the package and include clear photos of:
• The product
• The packaging
• The shipping label
Our support team will review the issue and arrange a replacement or refund when appropriate.
4. Items Not Eligible for Return
Certain products may not qualify for return, including:
• Used items
• Customized or personalized products
• Gift cards
• Final sale or clearance items
If you are uncertain whether your item is eligible for return, please contact us before submitting a request.
5. Exchanges
If you would like to exchange a product, please follow these steps:
• Contact us to receive return authorization
• Return the original item according to the provided instructions
• Place a new order for the replacement product
This process helps us provide faster service and maintain product availability.
6. International Orders – EU Customers
Customers located within the European Union may request a cancellation or return within 14 days after delivery, regardless of the reason, provided that:
• The product has not been used
• The original packaging is preserved
• Proof of purchase is available
This policy applies in addition to our standard 30-day return policy for unused items.
7. Refund Processing
Once we receive and inspect the returned item, we will notify you regarding the refund status.
If your refund is approved:
• The refund will be issued to your original payment method
• Processing may take up to 10 business days depending on your payment provider or financial institution
If your refund has not appeared within 15 business days, please contact us at:
[service@zyntherrax.com](mailto:service@zyntherrax.com)
8. Return Address
The appropriate return address and shipping instructions will be provided after your return request has been approved.
Company Contact Information
Email: [service@zyntherrax.com](mailto:service@zyntherrax.com)
At Zyntherrax™, customer satisfaction is important to us, and we are committed to making the return and refund process as simple and transparent as possible.